I understand that I am entering into a contract for utility
service with the City of Martinsburg, WV, and understand that all persons,
firms, or corporations having connections within the City's water, sewer and
stormwater system shall pay any monthly/bimonthly usage and service charges. I
also understand that all billings are due before the date indicated on each
billing to avoid penalties.
I agree to make no claims against the City of Martinsburg
for damage on account of the stoppage of the flow of water resulting from an
accidental shut-off by the City of Martinsburg, when stoppage is necessary to
make alterations, repairs or improvements by the City of Martinsburg or its
agents, representatives, and/or contractors or due to an emergency. I shall
keep all plumbing fixtures on the premises in good repair, shall promptly stop
all leaks from such plumbing fixtures, and shall conserve water in time of
water shortage. By using this Site, I agree to be bound by, and to comply with,
these Terms and Conditions. If I do not agree to these Terms and Conditions,
please do not use this site.
I agree to exercise reasonable diligence to protect the
City's property on the premises. No one, but the City's agent or persons
authorized by law, shall knowingly have access to the City's utility facilities
or property, including and not limited to all components of the meter pit and
the meter. In the event of any loss or damage to the City's property caused by
or arising out of my carelessness, neglect, or misuse, the cost of making good
such loss or repairing such damage shall be paid by the party named in the
application.
I agree that if the bills or charges submitted by the City
of Martinsburg are not paid by the service interruption date of the following
month, the water service will be terminated (Ordinance 2020-02). The following
provisions regarding non-payment will be applied as part of this contract:
a. A penalty
will be assessed against the non-paying customer on the amount due the City of
Martinsburg on the date indicated on the bill.
b. Service
interruption notices will be sent out to the Customer by the City of
Martinsburg by regular mail.
c. Upon
Customer's non-payment of a utility bill by the interruption date, water
service will be disconnected by the City of Martinsburg.
d. Water
service will be reconnected by the City of Martinsburg upon payment of the
utility bill and the service charge by Customer.
I understand that any payments returned as insufficient,
which were applied to utility accounts, will be charged back to the account and will result in water disconnection if the
charges due are not paid within the allotted time after notification. A
returned item charge and a service charge may also be assessed.
I understand that if I have an amount due on a payment
arrangement and my account is inactivated, such as a move out transaction, the
payment arrangement and past due amount will be due immediately. If this
balance is not paid, then services at the new address could be disconnected for
non-payment.
I, the customer, agree to give notice to the City of
Martinsburg when a change of occupancy takes place on any premises supplied by
the City with water and/or sewer service. Notice thereof shall be given not
less than three days prior to the date of change by the outgoing customer. The
outgoing customer shall be held responsible for all services rendered on such
premises until such notice is so received by the City of Martinsburg and the
City of Martinsburg has had reasonable time to discontinue the water and
wastewater service. However, if such notice has not been received, the
application of such a succeeding occupant for water and/or sewer service will
automatically terminate the prior account.
I hereby give the City of Martinsburg authorization to
obtain identity verification.
I have read and understand the Terms and Conditions of
receiving utility service from the City of Martinsburg and agree to abide by
the same. I hereby affirm and verify under penalty of law that I am the
individual named in the application and the social security number provided
herein is my true and correct social security number, assigned to me by the
federal government.
Providing false information is a violation of both West
Virginia (W Va. Code §61-3-24w) and federal law (18 U.S.C. 1001).
Paperless Billing Option
You can choose to view your bill online rather than
receiving a paper bill. Simply go to www.customerconnect.cityofmartinsburg.org
to sign up for this option. You will receive an email notification each billing
cycle when your bill is available.