Terms and Conditions of Utility Service From the City of Martinsburg, WV

I understand that I am entering into a contract for utility service with the City of Martinsburg, WV, and understand that all persons, firms, or corporations having connections within the City's water, sewer and stormwater system shall pay any monthly/bimonthly usage and service charges. I also understand that all billings are due before the date indicated on each billing to avoid penalties.

I agree to make no claims against the City of Martinsburg for damage on account of the stoppage of the flow of water resulting from an accidental shut-off by the City of Martinsburg, when stoppage is necessary to make alterations, repairs or improvements by the City of Martinsburg or its agents, representatives, and/or contractors or due to an emergency. I shall keep all plumbing fixtures on the premises in good repair, shall promptly stop all leaks from such plumbing fixtures, and shall conserve water in time of water shortage. By using this Site, I agree to be bound by, and to comply with, these Terms and Conditions. If I do not agree to these Terms and Conditions, please do not use this site.

I agree to exercise reasonable diligence to protect the City's property on the premises. No one, but the City's agent or persons authorized by law, shall knowingly have access to the City's utility facilities or property, including and not limited to all components of the meter pit and the meter. In the event of any loss or damage to the City's property caused by or arising out of my carelessness, neglect, or misuse, the cost of making good such loss or repairing such damage shall be paid by the party named in the application.

I agree that if the bills or charges submitted by the City of Martinsburg are not paid by the service interruption date of the following month, the water service will be terminated (Ordinance 2020-02). The following provisions regarding non-payment will be applied as part of this contract:

  1. A penalty will be assessed against the non-paying customer on the amount due the City of Martinsburg on the date indicated on the bill.
  1. Service interruption notices will be sent out to the Customer by the City of Martinsburg by regular mail.
  1. Upon Customer's non-payment of a utility bill by the interruption date, water service will be disconnected by the City of Martinsburg.
  1. Water service will be reconnected by the City of Martinsburg upon payment of the utility bill and the service charge by Customer.

I understand that any payments returned as insufficient, which were applied to utility accounts, will be charged back to the account and will result in water disconnection if the charges due are not paid within the allotted time after notification. A returned item charge and a service charge may also be assessed.

I understand that if I have an amount due on a payment arrangement and my account is inactivated, such as a move out transaction, the payment arrangement and past due amount will be due immediately. If this balance is not paid, then services at the new address could be disconnected for non-payment.

I, the customer, agree to give notice to the City of Martinsburg when a change of occupancy takes place on any premises supplied by the City with water and/or sewer service. Notice thereof shall be given not less than three days prior to the date of change by the outgoing customer. The outgoing customer shall be held responsible for all services rendered on such premises until such notice is so received by the City of Martinsburg and the City of Martinsburg has had reasonable time to discontinue the water and wastewater service. However, if such notice has not been received, the application of such a succeeding occupant for water and/or sewer service will automatically terminate the prior account.

I hereby give the City of Martinsburg authorization to obtain identity verification.

I have read and understand the Terms and Conditions of receiving utility service from the City of Martinsburg and agree to abide by the same. I hereby affirm and verify under penalty of law that I am the individual named in the application and the social security number provided herein is my true and correct social security number, assigned to me by the federal government.

Providing false information is a violation of both West Virginia (W Va. Code §61-3-24w) and federal law (18 U.S.C. 1001).

Paperless Billing Option
You can choose to view your bill online rather than receiving a paper bill. Simply go to www.customerconnect.cityofmartinsburg.org to sign up for this option. You will receive an email notification each billing cycle when your bill is available.